payment postage and returns
Once your order has been received, an invoice for the cost of your chosen frame plus postage and package, will be sent to your email address. You are welcome to pay with Paypal or online bank transfer. Payments are expected to be made within 48 hours of the invoice being received.
Commissions usually take up to 2 weeks from order to postage (this can be longer during busy periods). Order to postage of pre made frames is usually 2-3 days from payment.
Frames are gift wrapped in tissue paper. They are then wrapped in bubble wrap plus padded envelopes for protection in the post.
Postage is usually via Royal Mail although alternative couriers can be used if required.
First class or special delivery is recommended as delivery options
Postage costs depend on the frame size on order:
Frame size: 19.5x19.5cm and under - 1st Class £3.50 2nd Class £2.50
Frame size: 25x25cm - Special delivery £11 1st Class £6.00 2nd Class £5.00
Returns and Refunds
It is very important to me that each customer is completely happy with their frame, so I will always send a photograph for approval prior to postage. If there are any errors within the picture I will replace them (at my cost); personalised pictures are exempt from standard returns/cancellation (in line with Trading Standards).
If your picture arrives damaged, please let me know as soon as possible. If you can take photographs of the damage, this would help any claims I make against the courier. I will only refund pictures that arrive damaged.